Accreditation
Ballan Medical Clinic is accredited under the National General Practice Accreditation (NGPA) Scheme. This scheme, developed by the Australian Commission on Safety and Quality in Health Care in partnership with the RACGP, aims to:
- Provide more options for general practices seeking accreditation
- Improve support for implementing accreditation
- Offer access to national data for benchmarking accreditation performance
How we manage your information
At Ballan Health and Care Services, we aim to provide safe, high-quality care while respecting your privacy and keeping you informed. Here’s some important information about our policies and how you can access them.
Keeping in touch
We want to make it easy for you to contact us. Our team will respond promptly to phone calls and emails. You can ask at reception for our full communication policy, which explains how we manage and return messages.
Your health information
We take the management of your health information seriously. You can request a copy of your medical records at any time.
Our privacy policy, which explains how your information is collected, stored and used, is also available at reception.
Keeping your details up to date
Please let us know if your personal information changes. This includes things like:
- A new address or contact number
- Relevant legal documents, such as court orders regarding child custody
Keeping your details up to date helps us provide safe, coordinated and personalised care.
If you’d like to see any of our policies or have questions about your health information, please speak to our friendly reception team – we’re happy to help.
Feedback and complaints
Your feedback matters to us. If you have a concern or complaint, please contact:
- GP Clinic: Practice Manager – Kylie Fenwick
- Allied Health: Team Leader – Prashant Meshram
We take all concerns, suggestions, and complaints seriously.
Complaints Commissioner
10th Floor, 55 Swanston Street
Melbourne 3000
Phone: 1800 136 066